FAQs

FREQUENTLY ASKED QUESTIONS

 

ORDER HANDLING AND SHIPPING

All orders are processed in USD and generally ship next business day.

Abilex™ oral motor exerciser ships to Canada and the USA from local facilities in each country using leading carriers for delivery. Shipping costs are based on delivery service level. Delivery timelines presented below are estimates only. Actual shipping time may vary.

 

Ground

(5-7 days)

2 Day

(2 days)

Canada

$11

$18

United States

$5

$12


 

LIMITED WARRANTY

Abilex™ device carries a thirty (30) day warranty against material defects in material and workmanship.

 

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t accept your return. Please contact customer service (customerservice@tmimd.com) for any warranty questions.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase along with a Returned Goods Authorization number which can be obtained from customer service.

Refunds and Replacements (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or replacement.

If you are approved, then your return will be processed as per our Terms of Service.

Shipping

To return your product please contact customer service at 1-800-465-3296 or customerservice@tmimd.com to obtain a Returned Goods Authorization (RGA) number.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

 

DISTRIBUTORS AND HOSPITALS

If you are a wholesaler or agency interested in becoming a distribution partner or a hospital interested in making Abilex™ oral motor exerciser available to your patients, then please contact marketing@tmimd.com.

 

HAVE OTHER QUESTIONS?

Please contact us at: customerservice@tmimd.com

 

 

FOR FULL ORDER HANDLING, SHIPPING, WARRANTY AND RETURN POLICIES PLEASE SEE TERMS OF SERVICE.